A: Eco-friendly cleaning practices are far better for the environment, the health of you, your family, and your pets. The supplies we use do not contain toxic chemicals and fragrances. Examples of cleaning supplies include: castile soap, vinegar, bon-ami. During and after your cleaning service, you can feel better about keeping your family safe and helping the environment.

A: Several things set Ease. Yes Please! apart. First, we are a value driven company. We begin each day in trust, respect, kindness and ___. We really stress this. We deeply value our clients and employees and show it by listening and with meticulous, detailed work.

Also, our customer service is excellent. We believe that communication with our clients is key to a healthy and long relationship. We are totally focused on our clients’ needs and expectations. If mistakes happen or areas are missed, our clients know that they can come to us anytime with questions, concerns, or comments and feel comfortable that we’ll make all attempts to make it right.

Ease. Yes Please! equips its cleaning crews with the tools, equipment and products to effectively complete each job. We maintain strict guidelines so all equipment and products meet our high green cleaning standards. We bring everything so that you have more ease in your life.

Another key aspect of our company is our employee placement. We strive to have the same cleaners at your home, though there may be some variability. We keep thorough notes so important details are communicated between employees. All employees are background checked, thoroughly vetted and undergo a rigorous training period. We pay good wages and value our hard-working employees. We offer a safe, positive and respectful workplace. We feel it’s important to know the company and personnel that come in and out of your home, and your trust is our priority.

If accidents happen, we are fully insured for your peace of mind. We will work with you to make it right.

A: Most of our clients provide a key. We store the keys in a safe location with no contact information attached. Some clients hide keys outside or in a lock box. We want you to be comfortable with our services and leave these decisions up to you, as long as they are made before the crew gets to your house. You are also welcome to be home during the cleaning, if you would like.

A: We understand your concerns about your home, property, and family safety. It can be a very personal thing to allow others to come in to your house. For this reason, we take a lot of care in our hiring process and developing crews that we would be pleased to allow into our own homes.

Here are a few ways we make sure you can trust our cleaning crews in your home: We don’t hire independent contractors and every person must be eligible to work in the United States. We have specific requirements in terms of skills and experience. Because environmentally friendly cleaning takes extra effort and skill, we are sticklers for ability, thoroughness, and kindness in the people we hire. Once we feel we may have a great candidate to do the meticulous cleaning we require, we finish the process by doing an extensive background check.

A: A cleaning can be booked by calling or by filling out a quick form on our Contact Us page. We like to meet you and your home and discuss your needs before we start any services. We then create an estimate for you and assign one of our hard-working teams to bring ease to you.

A: Communication is key! If for any reason you are dissatisfied with any aspect of your experience, contact us and let us know where we went wrong. We’ll work with you to ensure that you are happy with our service. We will also add this issue in your file, and work to never repeat the problem. We know we are human and we all make mistakes, but with open communication from you, we can strive to get it right each time.

A: Our company and our crews rely on the daily income of scheduled cleanings. We are typically unable to book same day service, so if cancellations occur without notice, our team is without the expected income they planned to receive. If proper notice is given for a cancellation/reschedule, that gives us the opportunity to replace it with a different job. If you need to cancel or reschedule a cleaning for any reason, simply call or email us, if possible two business days ahead of time. Cancellations received one day before the scheduled date of service are subject to a cancellation charge. We use our cancellation fees to help compensate our teams for their time and travel. If we do not receive any notice of a cancellation or if we are unable to gain access to your home, we reserve the right to charge the full amount of the scheduled cleaning service.

A: Our cleaning crews love to clean and take pride in their work. Although gratuities are certainly appreciated, they are not required or expected.

A: We accept checks, cash and use the Venmo app. Please note that we do charge a $30 fee for returned checks.